No, it's not that. It just seems to me that Management is of the (faulty) impression that each of us only has one account and would only want one account. That being the case why would they even consider informing us of the decision to change the account possibilities, especially when they seem to have no intention of doing away with the existing Basic accounts. It's a decision that doesn't effect people who already have an account.

I do agree that, given the previous attitudes that the Users have shown, Management should have just come out and listed all the changes instead of pointing people toward the FAQ (with no link). I can see getting miffed at the spin, but to tell the truth, I'm not reading anything condescending or insulting in jasonhellen's tone and I'm not seeing why people are screaming bloody murder over it.